Wazuh Services · Gold Partner
Professional support for your Wazuh environment.
Combine Wazuh product expertise with a Saudi, Arabic-speaking point of contact. Get structured assistance for platform reliability, security operations, and the technical issues that slow your team down.
What you gain
Expert guidance throughout the platform lifecycle.
The service is designed to help teams operate Wazuh effectively, resolve issues faster, and keep the platform aligned with their environment.
Architecture & hardware guidance
Recommendations for sizing, performance, scalability, and reliability in self-hosted environments.
Health checks & upgrades
Structured platform reviews and expert guidance for safer maintenance and version upgrades.
Rules, dashboards & integrations
Assistance adapting detections, visualizations, and third-party connections to operational needs.
Support portal access
A formal route for technical cases, tracking, collaboration, and escalation with Wazuh specialists.
Customer success guidance
Service coordination that keeps support activity connected to the outcomes your organization expects.
Distributed engineering coverage
Wazuh support teams operate across time zones; applicable coverage depends on the selected plan.
Support options
Standard and Premium plans for different operating needs.
Wazuh currently offers Standard and Premium professional support. Premium expands coverage for critical issues and provides higher-priority handling; Standard is aligned to business-hours support.
| Standard | Premium | |
|---|---|---|
| Support hours | 8/5 (business hours) | 24/7 for critical issues |
| Health checks | 2 per year | 4 per year |
| Response SLA | 8 hours | 4 hours |
| Priority escalation | Normal | High |
Exact support hours, response targets, health-check allocation, eligibility, and exclusions are governed by the current Wazuh quote and signed agreement.
Gold Partner delivery
One local relationship, backed by Wazuh expertise.
Arabic and English coordination
Discuss requirements and operational context with a Saudi team that can translate them into precise technical cases.
Environment-aware triage
We gather evidence, separate configuration issues from platform defects, and coordinate the appropriate path.
Local operational assistance
Add onboarding, tuning, documentation, and analyst enablement under a separately agreed Al-Rasedah scope.
Al-Rasedah local layer
First-line coordination, environment context, local delivery, and bilingual communication.
Wazuh professional support
Vendor product expertise, support portal, health checks, and plan-based escalation.
Questions
Professional support FAQ.
Is this the same as Wazuh Professional Support?
The page explains Wazuh's professional support service and Al-Rasedah's optional local partner layer. Your proposal will state which party delivers each item.
Which plan should we choose?
That depends on operating hours, environment criticality, escalation needs, and the level of proactive assistance required. We can help map those needs before quotation.
Can support include tuning and custom work?
Wazuh support includes defined guidance and assistance. Larger customizations, deployments, and development are normally scoped as consulting or local professional services.
Request support information
Tell us about your Wazuh environment.
Share the deployment model, approximate scale, current challenges, and required coverage. We will help identify the appropriate support path.
Strengthen your Wazuh operations.
Get a support recommendation grounded in your environment and operating requirements.